Frequently Asked Questions

Opening Days & Hours

Our hours for you to check in/out your pets are between 9am to 5pm 7 days a week, (except some public holidays) (Some public holidays exceptions can be made and will be charged a double daily charge if checking in or checking out on a public holiday  however, we also offer an early check in/out between 7am-9am or late check in/out between 5pm-7pm MADE BY PRIOR ARRANGEMENT at an additional charge if required.

Payments

We accept payment via cash, cheque made payable to Leeoaks Pty Ltd (by previous arrangement only).

Or direct bank/internet deposit:
Westpac Bank
Account name – Leeoaks Pty Ltd
BSB 033053
A/C 530452

Please use your surname and pet’s name as a reference.

Or you can ring us on 03 5965 2242 to pay over the phone with your credit card. (credit card surcharge applies)

A $100 (non-refundable/non-transferable) deposit per booking is required to confirm and hold your booking for Christmas/January periods, (20th December to 20thJanuary inclusive) at the time of booking.

A $50 (non-refundable/non-transferable) deposit per booking is required to confirm and hold your booking for Easter, long weekends, school holiday and public holiday periods at the time of booking.

A minimum boarding charge of 6 days applies over the Easter period.
A minimum boarding charge of 14 days applies to bookings that are over the Christmas or New Year period (20th December to 20th January inclusive) otherwise a higher daily rate is charged.

Please choose your check in and check out dates for peak periods carefully, as the dates booked will be charged if not amended 14 days prior to the booking check in date.

ALL Amendments must be in writing via email.
Accounts are to be paid upon check in date.

We accept payment via Cash, EFTPOS, Visa and Mastercard (credit card surcharge applies.)

How long have you been running?

All 4 Paws and Claws Pet Resort has been under our ownership as a family owned and operated business since July 2010.

We purchased Casanova Boarding kennels from the previous owners who had been here for some 25 years.

Who/what area do you service?

We service anyone and everyone that has animals that require looking after whether it is for day care, weekends, a couple of weeks, months and even years. Majority of people think it is just holiday makers that require a boarding facility however there are many other reasons why for eg. People having fences done, People building a house and need to rent or stay with family members and no pets are allowed, people having renovations and do not trust the dog with the builders or trust the builders with the dog, insurance claims where people have to move out of their home due to flood/ fire etc. and insurance companies put the owners into temporary accommodation where no animals are allowed. People within the Army, Navy etc. being relocated, People selling their homes and having inspections and not wanting their pet’s to make a mess or intimidate potential buyers, People going into hospital and nursing homes. We also offer retirement for pets here too. So there are many different reasons why pet owners need our services.

The area we service is all over Melbourne as we offer a pickup and delivery service to anywhere in Melbourne eg. just been to Nagambie this morning, and Bendigo a couples of weeks ago but mostly inner/outer city. As our location is fantastic for the holiday makers as many customers drop their pets in on their way through to the snow fields, caravan parks, holiday destinations etc. but often many of our customer come right out of their way to bring their pets to us knowing their pet/s are well looked after, loved, spent lots of time with and have a fantastic time here.

Dog Boarding

We supply everything your DOG/S will need for their stay, a variety of fresh Chicken, cooked chicken, rice and veggies and a variety of dry foods, bedding, blankets, treats, toys etc.

The only thing you must supply is a current C5 vaccination certificate on or prior to the arrival day.

If your pet/s requires medication while staying with us, we require the original packaging for dosage/instruction etc. There is a $2.50 per administration charge for administering of medications.

However some owners like to bring their own bedding, food etc. the choice is totally yours.

All dogs have an indoor room with an adjoining courtyard and then have access daily to the grassed exercise yards and if sociable will have friends to run around with.  If not, they are still out in the exercise yards and have the choice to be inside or out.  Then at night all doors leading to the courtyards are locked.  All dogs sleep indoors and are fed separately.

During the day we play lots of activities, ball, tug of war, frisbee etc. and some dogs are more than happy to just get belly rubs and laze in the sun, sit under a tree, dip in the pool or have a run under the sprinkler’s when hot enough.

We charge $27.50 per day per dog. (except when the minimum stay period applies then $37.50 per day per dog is charged) (Price is subject to change.)

*A Single Supplement charge of $40.00 per day per dog (except when the minimum stay period applies then $50 per day per dog is charged only charged over peak periods) (Price is subject to change.)

*Single Supplement – any dog or breed that we find to be not sociable and cannot be paired with a suitable companion for sleeping arrangements will be charged a single supplement. (only charged over peak periods)

Long term discounts apply from 3 months or longer.

Cat Boarding

We supply everything your CAT/S will need for their stay, a variety of fresh foods, canned and dry foods, bedding, treats, toys, etc.

The only thing you need to supply is a current F3 vaccination certificate on or prior to the arrival day.

If your pet/s requires medication while staying with us, we require the original packaging for dosage/instruction etc. There is a $2.50 per administration charge for administering of medications.

However some owners like to bring their own bedding, food etc. the choice is totally yours.

All cats have their own indoor enclosure to sleep in of a night and have the use every day of the lounge room equipped with sofa’s for them to lounge on, tree branches to scratch a fireplace for all cats to enjoy and take in the views even a TV to relax in front of. We have our cattery set up like a home environment for their comfort.

We charge $22.50 per day per cat. (except when the minimum stay period applies then $32.50 per day per cat is charged only charged over peak periods)  (Price is subject to change)

Long term discounts apply from 3 months or longer

Christmas Bookings

To avoid disappointment please book and pay your deposit early!

DOG/S –

Over the busy Christmas / New Year period ( 20th Dec – 20th Jan inclusive) we have a minimum stay of 14 days at $27.50 per day per dog.  If less than 14 days a higher daily rate is charged of  $37.50 per day per Dog.

*Single supplement charge over the busy Christmas / New Year period ( 20th Dec – 20th Jan inclusive) we have a minimum stay of 14 days at $40.00  per day per dog if less than 14 days a higher daily rate is charged of  $50.00 per day per Dog.

 *Single Supplement – any dog or breed that we find to be not sociable and cannot be paired with with a suitable companion for sleeping arrangements will be charged a single supplement. (only charged over peak periods)

If your booking is over the very busy Christmas period we require a $100 (non-refundable & non-transferable) deposit paid to confirm and hold your booking.

This deposit is then deducted off the outstanding amount when paying the balance on the check in date.

Some public holidays exceptions can be made and will be charged a double daily charge if checking in or checking out on a public holiday.

(Over the peak periods e.g. Christmas/New Year we cannot always guarantee date changes e.g. extensions cannot always be made, charges will also be incurred for dates that are booked even if  unused).

 

CAT/S – Over the busy Christmas / New Year period ( 20th Dec – 20th Jan inclusive) we have a minimum stay of 14 days at $22.50 per day per cat. If less than 14 days a higher daily rate is charged at $32.50 per day per cat.

If your booking is over the very busy Christmas period we require a $50 (non-refundable & non-transferable) deposit paid to confirm and hold your booking.

This deposit is then deducted off the outstanding amount when paying the balance on the check in date.

Some public holidays exceptions can be made and will be charged a double daily charge if checking in or checking out on a public holiday.

(Over the peak periods e.g. Christmas/New Year we cannot always guarantee date changes e.g. extensions cannot always be made, charges will also be incurred for dates that are booked even if  unused).

Easter Bookings

To avoid disappointment please book and pay your deposit early!

DOG/S –

Over the busy Easter period we have a minimum charge of 6 days at $27.50 per day per dog or a *single supplement charge of $40 per day per dog.

 *Single Supplement – any dog or breed that we find to be not sociable and cannot be paired with a suitable companion for sleeping arrangements will be charged a single supplement. (only charged over peak periods)

If your booking is over the very busy Easter period we require a $50 (non-refundable  & non-transferable) deposit paid to confirm and hold your booking.

This deposit is then deducted off the outstanding amount when paying the balance on the check in date.

Some public holidays exceptions can be made and will be charged a double daily charge if checking in or checking out on a public holiday.

(Over the peak periods eg. Easter we cannot always guarantee date changes eg. extensions cannot always be made, charges can also be incurred for dates that are booked and unused).

 

CAT/S – Over the busy Easter period we have a minimum stay/charge of 6 days at *$22.50 per day per Cat

If your booking is over the very busy Easter period we require a $50 (non-refundable & non-transferable) deposit paid to confirm and hold your booking.

This deposit is then deducted off the outstanding amount when paying the balance on the check in date.

Some public holidays exceptions can be made and will be charged a double daily charge if checking in or checking out on a public holiday.

(Over the peak periods eg. Easter we cannot always guarantee date changes eg. extensions cannot always be made, charges can also be incurred for dates that are booked and unused).

Public Holiday, Long Weekend and School Holiday Bookings

If your booking is over the very busy Peak Times e.g. Easter, Public Holidays, long weekends or school holiday periods we require a $50 (non-refundable & non-transferable) deposit paid to confirm and hold your booking. 

Some public holidays exceptions can be made and will be charged a double daily charge if checking in or checking out on a public holiday.

(Over the peak periods e.g. long weekends, school holidays we cannot always guarantee date changes e.g. extensions cannot always be made, charges will also be incurred for dates that are booked even if unused).

 

We charge 

Dogs $27.50 per day per dog.  (except when the minimum stay period applies then $37.50 per day per dog is charged) (Price is subject to change.)

*A Single Supplement charge of $40.00 per day per dog (except when the minimum stay period applies then $50 per day per dog is charged only charged over peak periods) (Price is subject to change.)

*Single Supplement – any dog or breed that we find to be not sociable and cannot be paired with a suitable companion for sleeping arrangements will be charged a single supplement. (only charged over peak periods)

Cats $22.50 per day per Cat. Price is subject to change

Medication

Sometimes the need arises that your dog/s and or cat/s may require medication whilst they are holidaying with us. That is in not a problem whether it is injectable, tablet or liquid we charge $2.50 per administration for administering any medication. All medications MUST COME IN IT’S ORIGINAL/ VET PACKAGING WITH DOSAGE INSTRUCTIONS and not to be in your own containers with your own instructions THANK YOU.

Pet Pick Up and Delivery Service

The ideal service for busy people, we offer a professional courtesy coach, fully heated and air conditioned for your pet/s comfort and secure cat enclosures, all for a nominal fee.  We cover all the metro and country areas plus the airport. Ring/email us with your area for a quote

Please note:  Someone MUST be at your address for a pick-up/take-home service.

Caine Cough

Like with all boarding kennel facilities there are risks.

We here at All 4 Paws and Claws Pet Resort will do everything in our power to prevent and minimalise any injury or risk to your animals health and well being, mentally and physically.

All pets are health checked daily and we have a vet on call should the need ever arise and we would contact you or your emergency contact if required.

One of the most common concerns many pet owners have about their dog staying in a boarding facility is the perceived risk of catching Canine Cough – improperly referred to as “Kennel Cough”.

As a dog owner here’s what you need to know about this often misunderstood disease.

What is Canine Cough?

Canine Cough or “infectious tracheobronchitis” is primarily caused by two organisms, Bordatella Bronchiseptica and Canine Paraninfluenza virus. Various other viruses especially Canine Adenovirus Type 2 and other bacteria may also be involved.

It is a highly contagious disease that usually infects dogs where they socialise such as parks, obedience classes, pounds, dog shows, veterinary clinics, animal shelters and yes boarding kennels.

How can my dog catch Canine Cough?

Contrary to what most people think – Caine Cough is NOT only contracted in Boarding Kennels.

This is an airborne virus which can be present anywhere, can travel large distances through the air and affect any dog both vaccinated and unvaccinated – even dogs that never leave their own backyards.

  1. However, dogs that are around other dogs such as in parks, obedience classes, pounds, dog shows, veterinary clinics, animal shelters and boarding kennels, are naturally always at increased risk of infection.     (A bit like children bringing coughs, colds, chicken pox or even nits home from school, childcare etc.)

So is my dog at increased risk of catching Canine Cough in a boarding kennel?

Yes – and this is because in a boarding kennel situation your dog is exposed to vastly different conditions than they are at home.

  1. They are in the same environment as a large number of “potentially contagious dogs” who shed the virus but show no clinical symptoms of the disease.
  2. The excitement and or stress caused by a new and unfamiliar environment can affect their immune system and hereby making them more vulnerable to contracting the virus. (A bit like children bringing coughs, colds, chicken pox or even nits home from school.)

What are the symptoms of Canine Cough?

The incubation period for this disease is roughly 3 to 10 days. The main symptom is a dry, hacking cough sometimes accompanied by sneezing and a nasal discharge which can last anywhere from a few days to several weeks. Although this coughing is distressing to your dog, it does not usually develop into something more serious. However, just as with a common cold, it can lower your dog’s immunity and make it susceptible to other diseases so we suggest keeping a close eye on your dog just in case.

How is Canine Cough treated?

Just like a common cold in humans, Canine Cough is a disease that just needs to run its course. Your vet will generally prescribe supportive medications such as antibiotics and perhaps a cough suppressant to reduce the coughing and minimise the risk of developing a secondary infection.

On its own – and unlike some other infectious diseases of dogs such as Parvovirus – Canine Cough is NOT fatal.

Will Vaccinations prevent my dog from catching Canine Cough?

Yes and No. Vaccinations are never 100% effective against disease however, they do control how severely your dog will be affected. Vaccination against Canine Cough increases your dogs resistance to the extent that should your dog become infected, the symptoms are a ‘milder’ version of the full blown disease and not as severe as they would be in an unvaccinated dog.

To minimise the risk of infection ALL dogs young and old going into boarding kennels MUST be vaccinated against Canine Cough and other common infectious diseases to include Parvovirus, Canine Hepatitis and Canine Distemper. This is called a C5 Vaccination.

Canine Cough Vaccinations C5 must be given annually to maintain protection.

It can be given either via injection or intra-nasal methods. Your vet is the best person to ask for a preventative health program for your dog.

Can a Boarding Kennel prevent my dog from catching Canine Cough and other infectious diseases?

Boarding kennels such as our own go to great lengths to protect all of their boarders from illness but unfortunately NO amount of supervision, sanitation, sterilisation or personalised care can prevent animals from catching an airborne disease. But the more your dog boards at a kennel and or mixes with other dogs in group situations, the greater the chances that his or her immunity to this disease will increase.

Our Rules – For your Pets Protection:

  1. We make sure all our boarders are up to date with their vaccinations – (Proof of Current Vaccination MUST be presented on or prior to arrival check in date.)
  2. We refuse to board any obviously unwell animals.
  3. We keep a vigilant eye out for any sign of sickness and ensure these animals receive immediate veterinary care.
  4. Maintain strict hygiene protocols within our establishment at ALL times.

In Summary:

ANY and ALL dogs can contract this virus, from parks, obedience classes, pounds, dog shows, veterinary clinics, animal shelters and boarding kennels, even without leaving their own back yards.

It has a 10 day incubation period, meaning it can be undetected and passed on in that time. (just like chicken pox, once you get the spots, you have already passed it onto others and not aware you even had it.)

It is an airborne disease and cannot be seen or detected until it is too late, even you as an owner will not detect this until your dog has spread and passed on this virus.

Even fully vaccinated dogs can get this virus (often milder) as Vaccination does NOT protect from every strain.

On its own Canine Cough is NOT fatal.

Often first symptoms is a hacking style cough (like a choking sound) sometimes coughing up saliva as their throat is inflamed, sometimes a discharge from the nose and eyes.

Some dogs will go off their food, sleep more and mope feeling unwell, other dogs don’t behave any differently and only display a hacking style cough.

In a pair of dogs one dog can contract Caine Cough and the other not, (just like humans in a household one member can contract a flu and the rest of the family are fine.)

If we detect any dog showing any symptom of Canine Cough we immediately isolate and quarantine, however that can sometimes be too late due to the 10 day incubation period.

We notify any owner of this situation and offer to take your dog to our vet.

We as a preventive measure provide all boarders in our care a multi vitamin, echinacea and vitamin C to help build their immunity, raw honey, a small amount of garlic and chicken noodle soup cooled are also another great home remedy if infected.

We will always notify you if we have had any recent cases and it is a higher risk than normal.

No one wants to see a sick animal not feeling their best.

If by any chance your dog did become infected with Canine Cough whilst in our care we recommend that you contact us and let us know.

As your dog may have been and gone from our premises before showing any symptoms and we NEED to be aware for other dogs protection in our care and we do like to keep a track on this for our own biosecurity

We hope this information has addressed some of your concerns and misconceptions about Canine Cough and make you aware of our prevention policy however, if there is something more you would like to know please feel free to contact us.