Frequently Asked Questions

Opening Days & Hours

Our hours for you to check in/out your pets are between 9am to 5pm 7 days a week, (except some public holidays) (some public holidays exceptions can be made and will be charged for the next working day or working day prior) however, we also offer an early check in/out between 7am-9am or late check in/out between 5pm-7pm MADE BY PRIOR ARRANGEMENT at an additional charge if required.

Payments

We accept payment via cash, cheque made payable to Leeoaks Pty Ltd (by previous arrangement only).

Or direct bank/internet deposit:
Westpac Bank
Account name – Leeoaks Pty Ltd
BSB 033053
A/C 530452

Please use your surname and pet’s name as a reference.

Or you can ring us on 03 5965 2242 to pay over the phone with your credit card. (credit card surcharge applies)

How long have you been running?

All 4 Paws and Claws Pet Resort has been under our ownership as a family owned and operated business since July 2010.

We purchased Casanova Boarding kennels from the previous owners who had been here for some 25 years.

Who/what area do you service?

We service anyone and everyone that has animals that require looking after whether it is for day care, weekends, a couple of weeks, months and even years. Majority of people think it is just holiday makers that require a boarding facility however there are many other reasons why for eg. People having fences done, People building a house and need to rent or stay with family members and no pets are allowed, people having renovations and do not trust the dog with the builders or trust the builders with the dog, insurance claims where people have to move out of their home due to flood/ fire etc. and insurance companies put the owners into temporary accommodation where no animals are allowed. People within the Army, Navy etc. being relocated, People selling their homes and having inspections and not wanting their pet’s to make a mess or intimidate potential buyers, People going into hospital and nursing homes. We also offer retirement for pets here too. So there are many different reasons why pet owners need our services.

The area we service is all over Melbourne as we offer a pickup and delivery service to anywhere in Melbourne eg. just been to Nagambie this morning, and Bendigo a couples of weeks ago but mostly inner/outer city. As our location is fantastic for the holiday makers as many customers drop their pets in on their way through to the snow fields, caravan parks, holiday destinations etc. but often many of our customer come right out of their way to bring their pets to us knowing their pet/s are well looked after, loved, spent lots of time with and have a fantastic time here.

Dog Boarding

We supply everything your DOG/S will need for their stay, a variety of fresh Chicken and dry foods, bedding, blankets, treats, toys etc.

The only thing you must supply is a current C5 vaccination certificate on or prior to the arrival day.

If your pet/s requires medication while staying with us, we require the original packaging for dosage/instruction etc. There is no charge for administering of medication.

However some owners like to bring their own bedding, food etc. the choice is totally yours.

All dogs have their own indoor room and can share when coming in a pair with their own adjoining courtyard and then have access daily to the grassed exercise yards and if sociable will have friends to run around with.  If not, they are still out in the exercise yards and have the choice to be inside or out.  Then at night all doors leading to the courtyards are locked.  All dogs sleep indoors and are fed separately.

During the day we play lots of activities, ball, tug of war, frisbee etc. and some dogs are more than happy to just get belly rubs and laze in the sun, sit under a tree, dip in the pool or have a run under the sprinkler’s when hot enough.

We charge $25 per day per dog. ($27.50 as of 1st July 2018) Price is subject to change

Cat Boarding

We supply everything your CAT/S will need for their stay, a variety of fresh foods, canned and dry foods, bedding, treats, toys, etc.

The only thing you need to supply is a current F3 vaccination certificate on or prior to the arrival day.

If your pet/s requires medication while staying with us, we require the original packaging for dosage/instruction etc. There is no charge for administering of medication.

However some owners like to bring their own bedding, food etc. the choice is totally yours.

All cats have their own indoor enclosure to sleep in of a night and have the use every day of the lounge room equip with sofa’s for them to lounge on, tree branches to scratch a fire place for all cats to enjoy and take in the views even a TV to relax in front of. We have our cattery set up like a home environment for their comfort.

We charge $20 per day per cat. ($22.50 as of 1st July 2018) Price is subject to change

Christmas Bookings

To avoid disappointment please book and pay your deposit  early!

DOG/S –  Over the busy Christmas / New Year period we have a minimum stay/charge of 14 days at $25 per day per Dog ($27.50 as of 1stJuly 2018)   if not 14 days a higher daily rate is charged of $35 per day per Dog ($37.50 as of 1st July 2018)  is charged between 20th December and 20th January inclusive.

If your booking is over the very busy Christmas period we require a $100 (non-refundable) deposit paid to confirm and hold your booking.

This deposit is then deducted off the outstanding amount when paying at the end of your pet’s stay.

(some public holidays check in/out exceptions can be made and will be charged for the next working day or working day prior).

(Over the peak periods eg. Christmas/New Year we cannot always guarantee date changes eg. extensions can always be made, charges can also be incurred for dates that are booked and unused).

 

CAT/S – Over the busy Christmas / New Year period we have a minimum stay/charge of 14 days at $20 per day per Cat ($22.50 as of 1stJuly 2018)    if not 14 days a higher daily rate is charged of $30 per day per Cat ($32.50 as of 1st July 2018)  is charged between 20th December and 20th January inclusive.

If your booking is over the very busy Christmas period we require a $50 (non-refundable) deposit paid to confirm and hold your booking.

This deposit is then deducted off the outstanding amount when paying at the end of your pet’s stay.

(some public holidays check in/out exceptions can be made and will be charged for the next working day or working day prior).

(Over the peak periods eg. Christmas/New Year we cannot always guarantee date changes eg. extensions can always be made, charges can also be incurred for dates that are booked and unused).

Easter Bookings

To avoid disappointment please book and pay your deposit early!

DOG/S – Over the busy Easter period we have a minimum stay/charge of 6 days at $25 per day per Dog ($27.50 as of 1st July 2018)

If your booking is over the very busy Easter period we require a $50 (non-refundable) deposit paid to confirm and hold your booking.

This deposit is then deducted off the outstanding amount when paying at the end of your pet’s stay.

(some public holidays check in/out exceptions can be made and will be charged for the next working day or working day prior).

(Over the peak periods eg. Easter we cannot always guarantee date changes eg. extensions can always be made, charges can also be incurred for dates that are booked and unused).

 

CAT/S – Over the busy Easter period we have a minimum stay/charge of 6 days at $20 per day per Cat ($22.50 as of 1st July 2018)

If your booking is over the very busy Easter period we require a $50 (non-refundable) deposit paid to confirm and hold your booking.

This deposit is then deducted off the outstanding amount when paying at the end of your pet’s stay.

(some public holidays check in/out exceptions can be made and will be charged for the next working day or working day prior).

(Over the peak periods eg. Easter we cannot always guarantee date changes eg. extensions can always be made, charges can also be incurred for dates that are booked and unused).

Public Holiday, Long Weekend and School Holiday Bookings

If your booking is over the very busy Public Holiday, long weekends or school holiday period we require a $50 (non-refundable) deposit paid to confirm and hold your booking. 

(some public holidays check in/out exceptions can be made and will be charged for the next working day or working day prior )

(Over the peak periods eg. long weekends, school holidays we cannot always guarantee date changes eg. extensions can always be made, charges can also be incurred for dates that are booked and unused).

Medication

Sometimes the need arises that your dog/s and or cat/s may require medication whilst they are holidaying with us that is in not a problem we DO NOT charge any additional charges for administering any medication However all medications MUST COME IN IT’S ORIGINAL/ VET PACKAGING WITH DOSAGE INSTRUCTIONS and not to be in your own containers with your own instructions please.o.